BY VISITING THE WELLNESS PRO PLAYBOOK, YOU ARE CONSENTING TO OUR TERMS & CONDITIONS.

OVERVIEW
The terms “we,” “us,” and “our” refer to Zing & Moxie Pty Ltd d/b/a Silver Penned, which owns and operates The Wellness Pro Playbook. The term “Site” refers to The Wellness Pro Playbook, which is accessible via the Substack platform. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the Site.

The Wellness Pro Playbook, provided by Silver Penned, offers content on communications, operational efficiency, AI adoption, and related topics and services. By using the Site, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

USE OF THE SITE + SERVICE
The Site is intended for users who are at least 18 years old. Persons under 18 are not permitted to use the Site. By using the Site, you represent and warrant that you are at least 18 years old.

CHANGES TO THE TERMS
We may revise and update these Terms and Conditions periodically. All changes will take effect immediately upon their posting on the Site. Continued use of the Site after the posting of any updates signifies acceptance of those changes. Please review this page regularly to stay informed about any modifications.

PRIVACY
Your interaction with the Site is also governed by our Privacy Policy. By agreeing to these Terms and Conditions, you confirm agreement with the Privacy Policy.

ACCESS & SECURITY
By accessing The Wellness Pro Playbook, you acknowledge our right to modify, remove, or update our website without notice. We will not be held responsible for any unavailability issues. Periodically, access to parts or the entirety of the website might be restricted.

To access certain areas or resources, you may need to provide specific information. Ensure that all details you offer are accurate and up to date. By registering or providing information, you consent to our Privacy Policy.

You are responsible for maintaining the confidentiality of your security details, such as passwords. If you suspect a security breach, notify us immediately. We reserve the right to deactivate any account if we identify a breach of our terms.

USAGE & PROPERTY RIGHTS
You are granted a revocable license to explore our site, subject to the following conditions:

• Do not use our site for illegal activities.

• Avoid actions that may harm or burden the website.

• Do not exploit our content for reverse engineering or unauthorized transmission.

All our content, including graphics and logos, is our intellectual property. Respect copyright notices, and avoid altering or misusing them. Unauthorized use or alteration may lead to legal action.

Our name, logo, and related elements are trademarks of Silver Penned and Zing & Moxie Pty Ltd. Other trademarks on our website belong to their respective owners.

FOR INFORMATION PURPOSES
The content and downloadable resources on our Site are for educational and informational purposes only and are not substitutes for professional advice.

RESPONSIBILITY & ACCURACY
We strive for accuracy, but we cannot guarantee that all content on our Site is error-free. Users should consult professionals before making decisions based on our content. By using our Site, you assume responsibility for any outcomes and acknowledge the importance of conducting due diligence.

RESULTS & OUTCOMES
We do not guarantee specific results from using our Site. While our resources aim to assist, individual success is influenced by personal circumstances and effort. Past results do not guarantee future outcomes.

ELECTRONIC COMMUNICATIONS
By visiting our Site or emailing us, you agree to electronic communications, which satisfy legal written requirements. While we endeavor to keep electronic communications confidential, we cannot guarantee complete security and may disclose emails for legal reasons.

COMMUNICATION SERVICES
Our Site may include communication tools, such as forums or chat rooms. When using these services:

• Align your messages with the intended purpose.

• Avoid harmful behaviors like harassment, sharing confidential details, or unauthorized promotions.

• Exercise caution with personal information.

We may not monitor all communications but reserve the right to remove content or restrict access if needed. We are not liable for any outcomes from these communications.

USER SUBMISSIONS
We do not claim ownership of materials you submit to our Site, but you grant us permission to use them for our online operations, including displaying, editing, or sharing your content. We may remove submissions at our discretion, and by sharing content, you confirm you have the necessary rights.

EXTERNAL LINKS & SERVICES
Our Site may contain links to external sites. We do not control these Linked Websites and are not responsible for their content or any changes. Providing links does not imply endorsement. Some services on our Site may be offered by third parties, and using these services means you consent to us sharing necessary information with these third parties.

USE OF TEMPLATES, DIGITAL DOWNLOADS, & FORMS
Silver Penned offers templates, downloads, forms, and other resources on this Site. You are granted a limited, personal, non-exclusive, non-transferable license to use these materials for personal or internal business purposes only. Modification, reproduction, distribution, or exploitation beyond authorized use is strictly prohibited. Resources downloaded or purchased are for personal use only and may not be sold or redistributed without our written consent.

USE OF COURSES & MEMBERSHIPS, & ASSOCIATED MATERIAL
Occasionally, Silver Penned offers courses, memberships, and related materials for sale on the Site. You are granted a limited, personal, non-exclusive, non-transferable license to engage with these offerings (collectively termed “Courses & Memberships”) for personal or internal business use.

By engaging with our Courses & Memberships, you agree:

• They are solely for personal or business use.

• They may not be sold, redistributed, or shared without our express written consent.

• You will not create derivative works based on the Courses & Memberships.

• You will not offer competing products or services using knowledge gained from our Courses & Memberships.

CANCELLATIONS, REFUNDS & RETURNS

• Premium Courses & Memberships: Refunds are available within fourteen (14) days of purchase.

• On-Demand Masterclasses and Paid Newsletter Subscriptions: All sales are final and non-refundable.

• Digital Products, 1:1 Coaching, and Workshop Sessions: All sales are final and non-refundable.

INTELLECTUAL PROPERTY
Our offerings are rooted in our intellectual property. Non-refundable sales protect this intellectual property and ensure exclusive access for our community.

NO WARRANTIES
The Site is provided “as is” without warranties. We do not guarantee the accuracy, completeness, or reliability of the Site's content or performance.

LIMITATION OF LIABILITY
By using the Site, you release Zing & Moxie Pty Ltd from any liability related to its content, services, products, or actions taken based on information from the Site. We are not liable for any damages, losses, or issues arising from the Site's use.

ARBITRATION
Disputes related to the Site or Silver Penned will be resolved through binding arbitration in Melbourne, Victoria, Australia. Arbitration costs are the user's responsibility.

INTERNATIONAL USERS
Our Site is controlled from Australia. Users accessing the Site from outside Australia are responsible for complying with local laws.

INDEMNIFICATION
You agree to indemnify Zing & Moxie Pty Ltd for any losses or expenses arising from your use of the Site, violations of these Terms, or infringement of third-party rights.

TERMINATION
Zing & Moxie Pty Ltd reserves the right to restrict or terminate your access to the Site without notice.

NOTICES
All notices, requests, and other communications under this Agreement should be in writing and addressed as follows:
Zing & Moxie Pty Ltd d/b/a Silver Penned
PO Box 792, Leongatha, VIC 3953

RELATIONSHIPS & OTHER PROVISIONS
This agreement does not create a partnership, joint venture, or employment relationship. Silver Penned reserves the right to comply with legal processes or requests regarding your Site use. Any unenforceable provision will be replaced with a valid provision that reflects the original intent.

ENTIRE AGREEMENT
This document, along with our Privacy Policy, represents the complete agreement and overrides all prior communications concerning the Site. For legal purposes, a printed version of this agreement is as valid as the digital version.

UPDATES TO TERMS
We may update these terms. Please check the latest version to stay informed.

CONTACT US
You can contact Silver Penned by emailing us at hello@silverpenned.com or by writing to:
Zing & Moxie Pty Ltd d/b/a Silver Penned
PO Box 792, Leongatha, VIC 3953

Effective: NOVEMBER 2024